Newsletter (spl edition)
OUR CHALLENGE ON AFTER SALES SERVICE- A REAL TASK
Season greetings from SHARDA ENGINEERS, FARIDABAD. We hope and pray that you / your family / staff / all knows are safe in current pandemic situation. Pray for all departed souls and some real loss to our country.
In MARCH 2021 we have been approached by a well known company in NCR – JSL LIFESTYLE, PATHREDI, GURGAON. Almost 3 years back they had purchased a horizontal V grooving machine (TABLE TYPE) directly from CHINA. Surprisingly they did not received any manual / circuit diagram / PLC logic etc from manufacturer and machine was NON OPERATIONAL from last 3 years. On their request we inspected their machine with our sister concern Sarika Engineers and took up this REAL challenge to restart machine. We tried to get help from machine manufacturer but there was no help from them since probably they were expecting huge repair cost / PLC and drives , motors replacement costs. Similarly 4-5 freelancers made efforts and more then actual work they thought off as a opputunity to mint money with NEW PLC/ NEW DRIVES / NEW MOTORS.
We studied whole machine and situation by making efforts for 2 full days. Then we requested customer for a service order (reproduced below- FEW THOUSANDS ONLY) with a token amount (only to cover our costs) — made a appropriate team of service engineers / plc experts. We studied thorughly before actual work day and it worked.
Machine started and is in full working rightnow. For a premium indian customer it was a dead investment from past 3 years —- potential service providers were demanding huge repair and replaced costs— which we could do at nominal cost in few thousands INRs. Not only machine was made operational, we also saved huge costs at customer end. At last we had a very high self satisfaction / esteem and as COUNTRYMAN / INDIAN for a machine which has not been supplied by us and came directly from CHINA. We also take pride on our well established AFTER SALES NETWORK (mainly SARIKA ENGINEERS) & WHOLE TEAM.
Now we are much more confident to deal any situation to support our direct / indirect customers.
In recent pasts we also handled full consultancy role on whole project (Obviously on paid basis) for some of our customers. Where they just shared their end product and also what all manufacturing methods they saw in china— we took various offers jointly with them— studied / compared / selected best of best and closed orders with overseas suppliers. It gives us immense technical satisfaction to work this way too with full transparency with our esteemed customers.
Full edition of our regular newsletter will follow soon. We remain.
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|Plant Address : JSL Lifestyle Limited JSL LIFESTYLE LIMITED BILASPUR TAURU ROAD, VILLAGE (A Subsidiary of Jindal Stainless Ltd.) : PATHREDI GURGAON HARYANA 122413 INDIA Consignee PAN No :AAFCA5161Q Consignee GSTIN :06AAFCA5161Q1ZC|
|SUPPLIER CODE||: 6004901||PURCHASE ORDER NO.|
|Name : Address :||Sharda Engineers A – 1, Manvi Building; Sector – 68||PO.DATE REFERENCE PO Currency||16.03.2021 INR|
|District : City : Postal Code : TEL. NO.||Faridabad 121004 : 9958199762 ,||Central Excise Division Commissionerate||RANGE – II, ROHTAK ROHTAK,3RD FLOOR, PACIFIC CENTRE, NR JAT BHAWAN,ROHTAK ROHTAK|
|EMAIL GST No.||: [email protected] : 06AAHPA7697L1Z8|
|Consignee Name and Address|
|Postal Address : JSL LIFESTYLE LIMITED BILASPUR||Consignee PAN No||: AAFCA5161Q|
|TAURU ROAD, VILLAGE : PATHREDI||Consignee GSTIN||: 06AAFCA5161Q1ZC|
|GURGAON HARYANA 122413 INDIA|
|Please supply the following material/service strictly in accordance with terms and condition mentioned below and overleaf.|
|Sr.no.||Item code||Description of material||Uom||Qty||Rate||Net Price||GST Per||Gross Price|
|00010||RETROFITMENT OF PLC AND HMI IN V GROOVIN 1) Mitsubishi Make FX5U Series PLC with 32 Inputs <(>&<)> 32 Outputs with 4-Pulse train outputs for Servo <(>&<)> 1-High Speed Counter For Encoder Pulses. 2) Proface make 7″ Coloured Touch Screen HMI||AU||1.000|
|Amount in Words : Sixty Five Thousand Indian Rupee|
|SERVICE PO ITEM DETAILS|
|Line||SAC Code||Description||Quantity||UOM||Net Price||Gross Price|
|10||998719||PLC & Servo Program Troubleshooting CGST SGST||1.000||AU|
|Special Instruction /Other Terms and Conditions: Payment portion of GST will be released only after matching with online GST portal and their proof submission.Payment term – 50% adv 50% after completion of troubleshooting Trobleshooting and PLC servcing include in said amount. Problem identification visit also included in the below amount.|
|Packaging and Forwarding 0.00 CGST : SGST : Delivery/Comp. Period 23.03.2021 Despatch Instruction Insurance Misc. Payment Terms|